Terms and Conditions

Terms and Conditions

Terms & Conditions

Welcome to Decobox Store. This website is owned and operated by Avizakta Enterprises. Decobox Store is the direct-to-customer retail division of Avizakta Enterprises.

By accessing or using our website, products, or services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website.

1. General

This website is operated by Decobox Store, owned and operated by Avizakta Enterprises. Throughout the site, the terms “we”, “us”, and “our” refer to Decobox Store / Avizakta Enterprises.

By visiting our website and/or purchasing products from us, you agree to these Terms & Conditions, including all policies referenced herein.

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.

2. Products & Services

We specialize in:

  • Decorative lighting
  • LED lighting solutions
  • Customized chandeliers
  • Interior and exterior lighting products
  • Premium designer lighting collections

Certain products available on our website may be:

  • Customized
  • Made-to-order
  • Handcrafted
  • Manufactured based on customer specifications

Due to photography, screen settings, and lighting conditions, actual product colors, finishes, or dimensions may slightly vary from images displayed on the website.

3. Pricing & Payments

  • All prices displayed are in Indian Rupees (INR) unless otherwise specified.
  • Prices may change without prior notice.
  • We reserve the right to cancel orders in case of pricing errors, stock issues, or payment verification concerns.

Payments must be completed through approved payment methods available on the website.

4. Order Acceptance & Cancellation

  • An order is confirmed only after successful payment and order confirmation from our side.
  • We reserve the right to refuse or cancel any order at our discretion.
  • Customized or made-to-order products cannot be cancelled once production has started.

If cancellation is approved before dispatch or production, eligible refunds will be processed after deducting applicable charges.

5. Shipping & Delivery

  • Delivery timelines are estimated and may vary depending on product type, customization requirements, courier delays, or location.
  • Delays caused by logistics providers, weather conditions, or unforeseen circumstances are beyond our control.
  • Customers must ensure correct shipping information while placing orders.

We are not responsible for failed deliveries caused by incorrect address or contact details provided by the customer.

6. Returns, Refunds & Exchanges

All returns, refunds, and exchanges are governed by our Refund & Return Policy available on the website.

Customized products, special orders, and installed products are generally non-returnable and non-refundable.

7. Product Installation & Electrical Safety

Certain lighting products may require professional installation.

Decobox Store / Avizakta Enterprises shall not be responsible for:

  • Improper installation
  • Electrical faults at site
  • Damages caused by voltage fluctuations
  • Mishandling after delivery

Customers are advised to use qualified electricians or installation professionals.

8. Intellectual Property

All content on this website including:

  • Logos
  • Product images
  • Designs
  • Text
  • Graphics
  • Branding materials

are the property of Decobox Store / Avizakta Enterprises and shall not be copied, reproduced, or used without written permission.

9. Limitation of Liability

Decobox Store / Avizakta Enterprises shall not be liable for:

  • Indirect or incidental damages
  • Installation-related damages
  • Delay losses
  • Third-party courier issues
  • Loss caused by misuse of products

Our maximum liability shall not exceed the purchase value of the product ordered.

10. User Conduct

Users shall not:

  • Use the website for unlawful purposes
  • Attempt unauthorized access to the website
  • Distribute harmful software or malicious code
  • Misuse product information or content

Violation may result in restriction or termination of access.

11. Privacy

Customer information submitted through the website is handled according to our Privacy Policy.

We do not sell or misuse customer personal information.

12. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising shall be subject to the jurisdiction of the courts in Kerala, India.

13. Contact Information

Decobox Store
Owned & Operated by Avizakta Enterprises

Website: www.decobox.store
Email: support@decobox.store
Phone: +91 7097700200 / +91 9383428349