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Have a question about your order, need a custom quotation, or looking for the perfect light? Choose the service you need or send a request to our customer care team.
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Enter your order details and we’ll prepare an order-support request for our Customer Care team.
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Send your request
Tell us what you need and include your order number when relevant. Our team will reply as soon as possible.
Helpful information
Frequently asked questions
Can I request a custom quotation?
Yes. Choose “Quotation request” in the form or message us on WhatsApp with the product name, quantity, required size, and preferred finish.
How can I check my order status?
Sign in to your account to review your orders. You can also send your order number through the form and our team will provide an update.
Do you make customised lighting?
Selected designs can be customised. Share your dimensions, reference images, finish, and project requirements with our lighting team.
What are the shipping times and costs?
Ready-to-ship and customised products have different lead times. Available shipping information is shown during checkout, and our team can confirm timing before you order.
Can I cancel or return an order?
Eligibility depends on the item and its fulfilment status. Please review our Refund and Returns policy or contact us promptly with your order number.