Refund and Returns

Refund and Returns

Refund & Return Policy

At Decobox Store, we strive to provide premium lighting products and customized decorative solutions with the highest quality standards. Please read our Refund & Return Policy carefully before placing an order.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The item received is damaged, defective, or incorrect.
  • The return request is raised within 48 hours of delivery.
  • The product is unused, uninstalled, and in its original packaging with all accessories and invoices included.

To request a return, customers must provide:

  • Order number
  • Clear photos/videos of the product
  • Photos of the packaging and shipping label

Requests without proper proof may not be approved.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized chandeliers or custom-made lighting products
  • Special order items made as per customer requirements
  • Installed, used, or damaged products after delivery
  • Clearance sale or discounted items
  • Products damaged due to improper handling or electrical issues at site

Since many of our products are specially customized and manufactured based on customer specifications, all customized orders are treated as final sale. This aligns with common Shopify merchant practices for made-to-order products.

3. Cancellation Policy

  • Orders can be cancelled only before production or dispatch begins.
  • Customized or made-to-order products cannot be cancelled once production has started.
  • If cancellation is approved, the refund will be processed after deducting applicable transaction or processing charges.

4. Refund Policy

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method within 7–14 business days.
  • Shipping charges, installation charges, and handling charges are non-refundable.

Partial refunds may be issued for:

  • Minor damages caused after delivery
  • Missing original packaging
  • Returned items not in original condition

5. Damaged Products During Shipping

If your product arrives damaged:

  1. Inform us within 48 hours of delivery.
  2. Share unboxing video and product images.
  3. Do not install or use the product before approval.

Approved cases may receive:

  • Replacement parts
  • Product replacement
  • Partial or full refund based on inspection

6. Exchange Policy

Exchanges are allowed only for:

  • Manufacturing defects
  • Wrong item delivered

Exchange requests are subject to stock availability.

7. Return Shipping

  • Customers are responsible for return shipping charges unless the mistake is from our side.
  • We recommend using insured and trackable shipping services.
  • Decobox Store is not responsible for return parcels lost in transit.

8. Contact Us

For any refund or return related support, contact:

Decobox Store
Website: www.decobox.store
Email: support@decobox.store
Phone: +91 7097700200 / +91 9383428349

9. Policy Updates

We reserve the right to modify this Refund & Return Policy at any time without prior notice. Updated versions will always be available on our website.